Reference

capitaltoto Privacy Policy for Your Account

capitaltoto Privacy Policy sets out how we handle your account details, device signals and wallet references when you use DANA, OVO, GoPay or QRIS.

Account dataWallet referencesCookie choicesAccess requests

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How Wallet Data Fits This Policy

capitaltoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy applies when you create, sign in to or use an account, including from a mobile browser in Indonesia. We may handle identity and contact details, verification records, sign-in events, device information, cookie choices and transaction references needed to match DANA, OVO, GoPay, QRIS,

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bank transfer or virtual account activity to the correct account. We use these records to provide account access, check payment status, protect the cashier path and answer support requests. We do not describe access as universal: eligibility depends on local law. You can ask us what
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data we hold, request a correction, or ask about deletion where applicable. Requests should include the account email or phone detail needed to locate your record, but never send a password or wallet PIN.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP ROUTE

Get Policy Help Beside Wallet Status

A clear contact path matters when a privacy request and a wallet record meet. We ask you to use the account help route shown after sign-in, because it lets us connect your request with the right account without asking you to post personal details in public. If you cannot sign in, use the contact route displayed on the capitaltoto privacy page and include only the minimum details needed for a reply.

Team online

Account help route

Use the signed-in account help route for access, correction or deletion requests. We can match your request to the account record and discuss DANA, OVO, GoPay or QRIS references without exposing wallet credentials.

Cashier status check

If a privacy question concerns a payment record, tell us whether it relates to DANA, QRIS, bank transfer or virtual account activity. We use the status shown in your account to locate the relevant transaction reference.

Sign-in recovery

When you cannot reach your account, follow the recovery path on the sign-in screen before sending personal details. We may ask for an account identifier to confirm ownership, and we will not ask for your password or wallet PIN.

HANDLING IN PRACTICE

How We Keep Privacy Requests Account-Bound

Privacy work is tied to real account events rather than broad marketing profiles. We use sign-in records, device behaviour and payment references to protect the account and investigate a request.

Data we receive

We may receive your name, contact detail, verification result, sign-in history, device signals and payment references. DANA, OVO, GoPay and QRIS status data helps us connect a transaction event to the correct account.

Cookie controls

Cookies can remember a sign-in state or your privacy preference on the device you use. You can clear browser cookies, although doing so may sign you out and require the account path to be completed again.

Account security

We use sign-in checks, phone verification before account access and account event records to reduce unauthorised entry. Keep your password and wallet PIN private; our support route does not need either one to handle a policy request.

Retention approach

We retain account, verification and payment references while they serve account operation, dispute handling, security checks or a legal requirement. When a purpose ends, we assess deletion or restricted storage according to the applicable rule.

Change requests

You can ask us to correct inaccurate contact details or explain how a record is used. Send the request through account help, identify the relevant field, and avoid attaching identity documents unless our team specifically explains a secure need.

Your access path

To ask what personal data we hold, use the privacy contact route and provide your account email or phone detail. We may verify ownership before responding, and the outcome depends on local law and any permitted exception.

Privacy Policy Questions for Indonesia

These Privacy Policy answers address the searches we expect before you open an account, especially questions about wallet records, mobile access and personal data requests. If your situation is not covered, use the account help route and describe the specific record or privacy choice you want us to check.

The capitaltoto Privacy Policy covers data used for account creation, phone verification, sign-in, device security, cookies, support and payment status. This includes references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

We do not need your DANA or QRIS PIN for a privacy request or account-status check. We may handle a payment reference or status needed to match activity to your account, while wallet credentials should remain only with you.

Use the privacy contact route shown in account help and provide the account email or phone detail that identifies your record. We may confirm account ownership before replying. Access is handled where local law permits and may include lawful limits.

Yes. Send a correction request through account help, name the field that is inaccurate and provide the updated detail. We may ask for a verification step before changing contact or identity data so the request stays tied to your account.

The Privacy Policy explains that cookies may support sign-in state, security checks and your privacy preference. Clearing cookies on an Android or iPhone browser can sign you out, so you may need to repeat phone verification before account access.

We retain records while they support account operation, payment reconciliation, security, dispute handling or a legal requirement. The period can differ by record type. When the purpose ends, we assess deletion or restricted storage under the applicable rule.

Your location does not change the contact path: use account help when signed in, or the privacy contact route when you cannot sign in. Mention the account record involved, such as a GoPay status or verification event, without sending a password.

capitaltoto Privacy Policy for Your Account

Get Policy Help Beside Wallet Status

Account help route

Cashier status check

Sign-in recovery

How We Keep Privacy Requests Account-Bound

Data we receive

Cookie controls

Account security

Retention approach

Change requests

Your access path

Privacy Policy Questions for Indonesia

01 What does the capitaltoto Privacy Policy cover?

02 Does capitaltoto store my DANA or QRIS PIN?

03 How can I request my personal data?

04 Can I ask capitaltoto to correct account data?

05 How does the Privacy Policy treat cookies on mobile?

06 How long does capitaltoto keep my account data?

07 Where can I ask about a privacy request in Medan or Semarang?

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